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GERMAN CUSTOMER CARE REPRESENTATIVE
TRAVELPERK
Barcelona
We are TravelPerk: a fast-growing, well-funded startup that since our creation in early 2015. Backed by world-class investors in some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from the online travel industry - Booking.com and Skyscanner, among others.

We’ve been named by the SaaS1000 and featured as one of the hottest startups to watch by both and. We’re revolutionizing the B2B corporate travel market, worth over $1.3 trillion, by simplifying the process for everyone involved.

If you’re ready to take off with us, keep reading!

Do you enjoy helping customers and clients go through an amazing experience, even when you have a 100 things on the go? Do you have a track record in working with people, helping people, supporting people? Are you tired of companies that take their customers for granted? Are you ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?

If your answer to all these questions is YES - Read on!

We are looking for experienced, hands-on German Customer Care Representatives who love working with people; we hire empathetic people who understand what we’re trying to achieve. People who get a deep satisfaction only when a Customer is happy and returns once and again.

As a Customer Care Travel Agent , you will have the chance to learn everything you want from the Travel Sector, specialise in this industry, develop your career and be part of a strategic team at TravelPerk; You'll also be the first in line to have a direct impact on the growth of the hottest startups in Europe. You will have excellent communication, relationship, and problem-navigation skills. You are someone who acts proactively to address clients’ needs in any environment, with the ability to support them when managing the booking process end-to-end, ensuring high customer satisfaction and always maintaining our existing company-client relationships at a 7 Star satisfaction standard.

These working hours for this role will be mostly during weekdays and requires you to work afternoons. You might be scheduled occasionally to work on night shift and weekends based on the business needs, but only on a very structured schedule so don’t worry!

What you'll be doing:

What you’ll need to have:

What we always look for:

On top of that, you will only be the right candidate if you are:

What do we offer?

-This position requires being based in Barcelona
-English is the official language at the office

TravelPerk is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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