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L2 Telecommunications Software Support Engineer

Job Description:

Provides technical support to internal and external customers and resellers via incoming customer contacts to HPE Customer Solutions Centers, focusing on solutions for HPE’s signaling and call management products for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.

Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.

Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.

Frequently represents the organization to customers/clients.

Understands customer goals; identifies consequences of various solutions.  Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.


Essential Experience/Skills:

Education Required:  Typically a Bachelor’s engineering degree or equivalent experience and a minimum of 7+ years of experience or a Master’s degree and 5+ years of experience.

What we can offer you:

·       • A competitive salary and extensive social benefits

·       • Diverse and dynamic work environment

·       • Work-life balance and support for career development 

·       • An amazing life inside the element!

Join us and make your mark!

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ServicesJob Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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