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TECHNICAL SPECIALIST CRM CUSTOMER ENGAGEMENT
MICROSOFT
Madrid
Description

The main goal of the Microsoft Technical Specialist is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the . Technical Specialists are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for sales people to further pursue.

The Technical Specialist explains, demonstrates & proves the capabilities of Dynamics 365 Customer Engagement solutions by articulating relevant and compelling business case examples built on technical and functional value messaging.

As a Dynamics 365 Customer Engagement Technical Specialist (TS):

You will help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology.

You will be a vital connection and orchestration point for a variety of technical resources, by:

· Responding effectively to technical sections in RFIs/RFPs.

You will stay sharp, share your knowledge and learn practices from others.

· Complete readiness and attain Level-300+ knowledge, expertise and demo capabilities.

· You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft. We encourage thought leadership and leadership from every employee.

Active participation in a fast-paced high-energy market segment and balance multiple projects in a team-selling environment.

Responsibilities

Technical Solution Leader

Technical Knowledge

· Cloud apps and services – especially working technical knowledge of Dynamics 365 Workloads.

· Cloud Trust - knowledge of identity, authentication, security, privacy, and compliance topics regarding Cloud services.

Desired Skills:

· Explain, demo & prove the capabilities of Dynamics solutions.

· The ability to effectively compose and demonstrate solutions aligned to customer and field service.

· Remove technical and competitive blockers.

· Lead cloud security, privacy, and compliance discussions.

· Understand and articulate Microsoft solution value messaging and present relevant and compelling technical business case examples to potential customers.

· Ability to own and coordinate technical team resources for sales opportunities by identifying necessary team member skills required to win opportunities, assemble as appropriate, and orchestrate customer engagement technical strategy.

· Communicate competitive intelligence from the field to R&D and product marketing.

· Optimize partner technical engagements in competitive sales cycles.

· Orchestrate cross-workload solutions with Technical Sales aligned to other Microsoft products and services, such as Azure, Office 365, Enterprise Mobility, and Productivity.

· Provide feedback to sales, marketing, and engineering on current and future product requirements.

· Excellent communication skills: organizational, written, verbal and product demonstration.

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